• Words Matter: An Introduction to Person-Centred Language in Long-Term Care. Explore how verbal and non-verbal interactions shape the experiences of individuals living in long-term care settings. This video will help you embrace the principles of PCL by exploring ways to enhance your communication skills, fostering deeper connections while honouring the dignity of each person living in long-term care.
  • Encouraging Respectful Conversations: Embracing Calling In: Our words and actions are powerful and have a lasting impact. This video introduces the concept of calling in as a compassionate alternative to calling out when encouraging positive language use. You’ll learn how person-centred language fosters a culture of respect and inclusivity, setting a positive example for others to follow.
    • Explore the Companion Resource: Dive deeper into the practice of calling in with Encouraging Respectful Conversations. This resource  
      offers practical tips and examples to help you reflect on your communication style, embrace empathy, and encourage positive change
      in your care environment.