• Words Matter: An Introduction to Person-Centred Language in Long-Term Care, and explore how verbal and non-verbal interactions shape the experiences of individuals living in long-term care settings. This video provides an introduction to person centred language (PCL) and will help you embrace the principles of PCL. With this video, you will explore how to enhance your communication skills, fostering deeper connections and honouring the dignity of each person living in long-term care