On a quarterly basis, the BSO Provincial Coordinating Office collects data to monitor trends associated with BSO service use and demands. Data related to service use is available on an annual basis in BSO’s Annual Reports. In addition to quantitative data, the BSO Provincial Coordinating Office also collects qualitative stories from BSO teams across the province on a quarterly basis. These stories often depict individuals’ experiences being supported by BSO, alongside the outcomes and impact of being referred. Also featured in the stories are quality improvement initiatives, enhanced system partnerships and many other key accomplishments from BSO team members. In 2018, the BSO Provincial Coordinating Office engaged Morton Chang Consulting to conduct a thematic review of these stories for the purpose of identifying emerging and promising best practices that could be adapted and spread to other BSO teams across the province. The BSO Provincial Coordinating Office reengaged Morton Chang Consulting in 2021 to update the analysis featuring stories from the COVID-19 pandemic. This updated evaluation is supplemented by interviews and focus groups conducted with BSO team members across Ontario and persons with lived experience. The Qualitative Evaluation reports along with infographics are available below:


Qualitative Evaluation (2015-2018)

Report 1 (April 2018) Behavioural Supports Ontario (BSO): Review of Evaluation Outcomes
Report 2 (October 2018) Behavioural Supports Ontario (BSO): Review of Qualitative Stories
Report 2 Qualitative Stories Highlights Infographic


Qualitative Evaluation (2018-2020)

Report 3 (December 2021) Behavioural Supports Ontario (BSO): Meeting New Challenges in the Time of COVID 19 - Executive Brief
Report 3 (December 2021) Behavioural Supports Ontario (BSO): Meeting New Challenges in the Time of COVID 19 – Full Report
Report 3 Qualitative Stories Highlights Infographic