The Behavioural Supports Ontario (BSO) initiative was created to enhance health care services for older adults in Ontario with or at risk of responsive behaviours / personal expressions associated with dementia, mental health, substance use and/or other neurological conditions. The initiative also provides enhanced family care partner support in the community, in long-term care or wherever the individual and/or care partner(s) reside.

In 2015, a provincial coordinating body re-emerged to support and facilitate the work of the initiative. The Provincial Coordinating Office is located in the North East Local Health Integration Network at the North Bay Regional Health Centre.

To contact the Provincial Behavioural Supports Ontario (BSO) Coordinating Office, please e-mail or call 1-855-BSO-NE13 (1-855-276-6313).

Qualitative Stories Analysis

Every quarter, the Behavioural Supports Ontario (BSO) Provincial Coordinating Office (PCO) collects qualitative stories from BSO teams across the province. These stories depict a variety of outcomes for people supported by BSO and their care partners along their journey on the BSO caseload. Also featured in the stories are quality improvement initiatives, enhanced system partnerships and many other key accomplishments from BSO team members.

Inspired by the BSO Steering Committee’s priority to leverage BSO strategies and effective outcomes, in 2018, the BSO PCO engaged Morton Chang Consulting to conduct a thematic review of these stories for the purpose of identifying BSO emerging, promising and best practices that could be adapted and spread to other teams across the province.

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Behavioural Supports Ontario Annual Report


Provincial Newsletter - The Provincial Pulse 

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Family Care Partner Resources

Are you a family care partner interested in learning about the Behavioural Supports Ontario program in your region? Access resources, tools, local services and programs that can help you by visiting the BSO provincial portal and regional mini-sites. 

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For More Information

Provincial Coordinating Office: 

Phone: 1-855-BSO-NE13