Creating a culture of person-centred language (PCL) is more than a one-time initiative. It happens through everyday conversations, shared learning, and ongoing support.
 
The PCL Leadership Implementation Guide is a practical, easy-to-use resource that helps leaders and PCL champions support their teams in embedding and sustaining PCL in everyday practice. It helps teams assess where they are in their PCL journey, identify priority areas, and integrate PCL into recruitment, onboarding, education, and daily communication. It also provides a suite of practical tools, templates, and resources to support implementation and sustain PCL as part of organizational culture over time.
 
The guide covers:
  • Building a shared understanding of what PCL means and why it matters
  • Supporting leaders and PCL champions to model and embed PCL across the organization
  • Understanding current PCL readiness, identifying where to start and what to prioritize
  • Supporting ongoing learning, coaching, and mentorship
  • Bringing PCL into recruitment and onboarding for new team members, residents, and family care partners
  • Recognizing and celebrating PCL champions within the organization
  • Addressing common challenges in applying PCL
  • Strengthening and sustaining PCL practice over time
 
Click Here to access the PCL Leadership Implementation Guide
 
*A PDF version and a French translated version of the PCL Leadership Implementation Guide are coming soon.